Improving payment for essential services – A field experiment in Nairobi, Kenya
Abstract: Utilities across the global require stable revenue streams to provide customers access to high quality energy, water, sanitation, and other essential services. This requires policy makers to set prices to cover costs, promote the efficient use of resources, and ensure services are affordable. It also requires that customers pay their bills. Historically, utilities have used disconnections, or the threat of disconnection, to compel customers to pay their bills on time.